Company: Security Engineer, WEY Technologies Inc.

Project URL: https://github.com/husselltech/osTicket3-Lifecycle-of-a-Ticket

Demonstrated the Ticket Lifecycle by submitting three tickets to osTicket IT Helpdesk System running on Microsoft Azure, triaged those tickets according to SLA’s, and resolved tickets according to severity with a follow-up with the end-users to ensure satisfaction and system functionality.